A: Please follow the steps below:


  1. Go to the ‘Wallets’ tab;
  2. Select the cryptocurrency you want to withdraw - e.g. Ethereum (ETH);
  3. Add the wallet payout address if you haven't already.
    • IMPORTANT: Make sure you have transferred your wallet address correctly - if you enter an incorrect wallet address and you send cryptocurrency to this address, this will result in the loss of the transferred amount. We cannot help you on this matter.
  4. Select the amount of cryptocurrency you want to send;
  5. Decide whether the recipient or you as the initiator want to pay the blockchain fee;
  6. Make sure you have the necessary amount of currency to pay the fee if applicable - for all ERC-20 transactions this is Ethereum (ETH);
  7. Double check the transaction before executing;
  8. Create the payout;
  9. Confirm the payment via email confirmation - please also check your spam folder if you have not received an email from us.