A: Please follow the steps below:
- Go to the ‘Wallets’ tab;
- Select the cryptocurrency you want to withdraw - e.g. Ethereum (ETH);
- Add the wallet payout address if you haven't already.
- IMPORTANT: Make sure you have transferred your wallet address correctly - if you enter an incorrect wallet address and you send cryptocurrency to this address, this will result in the loss of the transferred amount. We cannot help you on this matter.
- Select the amount of cryptocurrency you want to send;
- Decide whether the recipient or you as the initiator want to pay the blockchain fee;
- Make sure you have the necessary amount of currency to pay the fee if applicable - for all ERC-20 transactions this is Ethereum (ETH);
- Double check the transaction before executing;
- Create the payout;
- Confirm the payment via email confirmation - please also check your spam folder if you have not received an email from us.